SmartCONNECT 2.0 Frequently Ask Questions And The Answers

Frequently Asked Questions (FAQs)

Question: What is smartCONNECT 2.0?

Answer: SmartCONNECT 2.0 is a new PREPAID plan that allows customers enjoy 6 times the value of EVERY recharge. This refers to as recharging and still get the value of the recharge in the main account, with another 5 bonus made it up together to make 6 times of the recharge.

Question: Who is eligible to take this product?

Answer: The Product is available to NEW prepaid customers. Who after activated their line after purchasing can benefit of these great offers. This product was formally known as smartCONNECT before It was later changed to smartCONNECT 2.0 wish every service class on Airtel can easily migrate.

Now, after the whole review and releases of the product they find it not advisable for all service call or tariff plan to be able to migrate, it’s not good for a business in the telecommunication company which is now a battleground and competitive with other communication companies.

The Final decision of the Telecommunication Company says the plan should be a default on the network pending a new product will be out. However, if you are not a NEW prepaid customer the only option to migrate to this product is to be on the Welcome to AIRTEL plan.

Question: How does a customer get unto the plan?

Answer: Customers who migrated from Welcome to AIRTEL to the NEW product or customers who orders for a new SIM, register it, before inserting it in your phone and then recharge it will be able to enjoy 6 times (6x) the value of EVERY recharge of N100 and above

Question: What do I stand to enjoy on this plan?

Answer: This plan has more exclusive benefit you will enjoy after the first recharge Customers on this plan will be to enjoy 6 times the value of EVERY recharge (N100 and above)

smartCONNECT 2.0 (ENJOY 6 TIMES THE VALUE OF EVERY RECHARGE)
Recharge	N100	N200	N300	N500	N1000
Main Account Credit	N100	N200	N300	N500	N1000
Bonus Credit - Voice	N250	N500	N750	N1250	N2500
Bonus Credit - Data	N250 equivalent to (50MB)	N500 equivalent to (100MB)	N750 equivalent to (150MB)	N1250 equivalent to (250MB)	N2500 equivalent to (500MB)
Total Credit	N600	N1200	N1800	N3000	N6000
Bonus is valid for 7days; Main Account Balance DOES NOT EXPIRE

Question: How do I recharge?

Answer: To recharge on the plan as now having a permanent code no more *555* pin #, Now you can dial *126*pin# to recharge and get all the 6 times bonus with the value of your recharge in your main account.

Question: Can I enjoy 6 times bonus if I Recharge with ERC?

Answer: Yes. ERC is known as “Electronic Recharge” which can be done in different ways. ERC can be Quickteller, MyPaga, ATM machine, Bank Short Codes and Airtel Care Application recharge are also qualified to benefit in the 6 times bonus.

Question: How do I check THE balance?

Answer: Balance can be checked through Dialing the code to Call centre number “111” and the USSD Code kindly dial *123#.

Question: Can I use my bonus to call ALL NETWORKS?

Answer: Yes. The bonus can be used for SMS, Data and Calls to all networks this makes it different from the Welcome to Airtel, After recharging with *555*PIN# the bonus is also 6 times bonuses however the bonus has different validity, depends on the amount you recharge.

Question: How long can I use my bonus?

Answer: All bonuses allocated to the line up on each recharge are valid for 7days.

Question: Can I roll over my unused bonus?

Answer: The answer is yes. Because smartCONNECT is being designed mainly for bonus, it is more of the reason the network looked into every benefit of the plan and gave the opportunity all the customers on this package. What you need to do is recharge, simply recharge before your bonus expires.